Plumber Alderley FAQs
Most of the questions we field on the phone come down to price, timing and who owns which pipe. This page puts the answers in one place, written the way we give them on a call.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
If you want the full picture of what Alderley Plumber does across Alderley and the suburbs around it, the home page sets it out. Otherwise, start with the group that matches your question below.
Pricing and Booking Questions
Money questions come first for good reason, and the short version is that nothing about the bill changes with the hour you call:
Call (07) 3067 4274Do you charge a call-out fee?
Every job comes with $0 call-out fees, and there is no extra cost for nights, weekends or public holidays, so the hour you call never changes what the visit costs.
How is the price of a job worked out?
You get flat-rate pricing with no hidden fees, and the figure you approve is the figure you pay, because we quote the full job before any work starts on the day.
How can I pay for the work?
You can pay by card or EFTPOS on site once the job is finished and you have seen the work, or ask us about Fix now, pay later if that suits better.
How soon can you get here?
We are available 24/7, 7 days a week, and we aim for same-day where we can, so ring (07) 3067 4274 early and there is a fair chance a plumber arrives today.
Service Questions
From a dripping mixer to a full hot water replacement, the range is wider than most people expect, and all of it sits under one licence:
Call (07) 3067 4274What plumbing work do you do?
We handle taps, toilets, bathrooms, kitchens, leak detection, gas fitting, blocked drains and hot water, so almost anything between the meter and the roof line anywhere in Alderley is one call.
Do you do gas fitting as well as plumbing?
Yes, we hold the gasfitting class on our licence alongside plumbing, so cooktops, bayonet points, gas hot water and leak repairs are all done under QBCC No: 15024607 at your place.
Who owns which pipe at my place?
The street mains plus the public sewer sit with Urban Utilities, yet each pipe on the property side of the connection falls to the owner, and that is where most of our work happens.
What happens if the fix does not hold?
Our Fix-It-or-It's-Free guarantee stands behind the work (T&Cs apply), every job is done by a licensed plumber, and the labour carries a lifetime labour warranty, so a callback is a warranty visit, not a new charge.
Emergency Questions
Emergencies are where the phone questions get urgent, so here is what counts and what to do first:
Call (07) 3067 4274What counts as a plumbing emergency?
A burst pipe, a toilet overflowing, no hot water or any gas smell counts as urgent, and if water is spilling, turn it off at the meter before you ring us.
What should I do if I smell gas?
Get everyone out and call us from outside on (07) 3067 4274, because a gas leak is the one job where nothing indoors gets checked, switched or lit before the line is proven safe.
Do you come out on weekends and public holidays?
Yes, we work weekends and public holidays at the same rate as any other day, because there is no extra charge for nights, weekends or public holidays on any job we attend.
Can a burst pipe be fixed the same day?
A burst pipe is made safe first by isolating the water, then repaired with fittings carried on the van, and if a special part is needed a temporary isolation can hold overnight.
Alderley Conditions Questions
The ground, the housing and the storm season all shape what goes wrong with plumbing in this part of Brisbane's north:
Call (07) 3067 4274Why do drains in this suburb block so often?
The Newmarket brickworks drew on local clay from 1912 to 1987, and that reactive ground still swells and shrinks with the seasons, easing rigid earthenware joints apart so roots find their way in.
Do older homes here need different plumbing work?
Plenty of weatherboard cottages off Longsight Street still run galvanised supply in wall cavities, and that corrosion usually shows up as weak flow at the tap before anything drips, so we test the whole run.
Does storm season affect plumbing here?
Storm-season rain runs off the high ground fast toward Kedron Brook in a downpour, so yard drains that cannot keep pace can spill toward garages and slab edges until they are cleared.
How do I book a plumber in Alderley?
Ring (07) 3067 4274 any hour, tell us what is happening and where, and we will set a time, with $0 call-out fees and a fixed quote agreed before any work starts.
